Shipping & Returns

Shipping

We ship worldwide. Packaging is discreet: from the outside you cannot tell what is inside or who sent it.

Every device is configured individually before shipping, with a preparation time of under 24 hours. Typical transit within mainland Spain is 1 to 3 working days; international deliveries depend on the destination and customs.

The risk of loss or damage passes to the buyer when we hand the package to the carrier. Inspect the package before signing for delivery.

Returns

We do not accept change-of-mind (withdrawal) returns. Each device is custom-configured to order: operating system, encryption and security profiles are applied individually to each customer’s specifications. Under Article 103(c) of Spanish Royal Legislative Decree 1/2007, clearly personalised goods are excluded from the right of withdrawal. In addition, given the security nature of the product, once delivered we cannot verify it has not been tampered with.

We do accept returns in these cases:

• Manufacturing defect on our side: hardware or software failure directly caused by us.
• Order error on our side: we sent you a different product than the one you purchased.

In these cases we cover shipping costs and repair, replace or refund the product. You have 48 hours from receipt to report any issue.

Warranty

All devices carry a 2-year warranty against manufacturing defects. It covers manufacturer hardware failures and software failures caused by our configuration.

The warranty does not cover: misuse, unauthorized modifications, physical tampering, non-certified apps, or natural disasters.

The full conditions live in our Terms of Service.